18 Mar 2020

As I wrote in my previous post, there is relief coming to help you with your mortgage, should you need it. I think a lot of people will jump at the chance. As a result, a lot of our lenders are going through extremely busy times. Let’s all be patient.

In the meantime here’s a list of all lenders’ contact information which I will update as I can get it. These are not just my lender partners, but ALL lender partners that we can find, thus far. If yours is not on here, shoot me a line and I will add it. As I can I will also include emails to these lenders.

This is what you will need to know when you cal them:

  1. Your full legal name of all title holders.
  2. Your address of the property(s) that are being financed.
  3. Your mortgage number (should be on your mortgage commitment and/or your broker/lender must have this saved)
  4. Your current circumstance, how you need help, not just “I don’t want to pay my mortgage”.
  5. Any other attributable issues that will cause economic hardship (kids at home, you’re taking care of a loved one, you yourself are sick or in self-quarantine etc)

Be as specific as you can. Help the lender understand. When there is a more formal policy in place I am sure the lenders will post about it asap.


ATB 1-800-332-8383

B2B 1 800 263 8349

BMO 1-877-895-3278

Bridgewater 1-866-243-4301

CIBC 1-800-465-2422

CMLS 1-888-995-2657

Optimum 1-866-441-3775

Equitable 1-888-334-3313

Connect First 403-736-4000

Chinook Financial 403-934-3358

First Calgary Financial 403-736-4000

First National 1-888-488-0794


Haventree 1-855-272-0051

Home Trust 1-855-270-3630


HSBC 1-888-310-4722

ICICI 1-888-424-2422

Manulife 1-877-765-2265

MCAP 1-800-265-2624

Merix 1-877-637-4911

Marathon 1-855-503-6060

RBC 1-866-809-5800

RFA 1-877-416-7873

Online: https://www.rfa.ca/CustomerService

RMG 1-866-809-5800

Scotia 1-800-472-6842

Online: https://www.scotiabank.com/ca/en/personal/scotia-support/latest-updates/scotia-support/mortgage-payment-relief.html

Servus 1-877-378-8728

Street Capital 1-866-683-8090

Online: https://www.rfa.ca/CustomerService

TD 1-866-222-3456 or 1-888-720-0075

From TD: https://newsroom.td.com/insights/an-important-message-for-our-customers

Online application: https://www.td.com/ca/en/personal-banking/covid-19/

XMC (877) 775-2970

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